INTRODUCTION AND GENERAL TERMS


Welcome to Stephi Bookings and thank you for using our website and services.


Stephi Bookings’website (the “Website”) provides an online platform where homeowners and property managers/agents and potential tenants can meet. These terms and conditions (the “Terms”) apply to the relationship between Stephi Bookings, homeowners and/or property managers or their agents (“Owners”), potential tenants (“Guests”) and other users (“Users”) of this Website and of the content or services available through it.


Please read the Terms thoroughly before using the Website as the Terms contain important information regarding your legal rights, remedies and obligations. The Terms also include various limitations and exclusions, and a clause that governs the jurisdiction and venue of disputes. By using the Website and our services you indicate that you understand and agree to these Terms. If you do not agree to the Terms you must stop using the Website and services made available through it.

The Website is owned and operated by Stephi Bookings, a company incorporated under the laws of the Netherlands, having its registered office at Herengracht 247, 1016 BH Amsterdam (“Stephi Bookings”). All copyright, database rights, trademarks, design rights and collective content on the Website are the exclusive property of Stephi Bookings. You shall not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Website, application, services or collective content.


Stephi Bookings is not the owner of any of the properties (“Accommodations”) listed on the Website. By making a reservation through the Website, the guest enters into an agreement with the owner, to which these General Terms and Conditions also apply. Stephi Bookings makes no claims as to the quality, safety or legality of any of the Accommodations on the Website. Stephi Bookings does not act as an insurer and taking out travel insurance is the Guests own responsibility.


If a Guest requests for a booking of an Owners Accommodation, any agreement the Owner enters into with such Guest is between the Owner and the Guest and Stephi Bookings is not, and does not become, a party thereto and Stephi Bookings does not mediate between the Guest and the Owner in the event of any dispute arising between them.

Stephi Bookings does not act as an agent but Stephi Bookings may serve as a limited authorized agent of the Owner for the purpose of accepting payments from Guests on behalf of the Owner and is responsible for transmitting such payments to the Owner.


Stephi Bookings has absolutely no involvement in the booking process or transaction, although we may provide tools to enable the transaction between Owner and the Guest.

Stephi Bookings specifically reserves all rights to limit provision of our products and services to select persons, companies, countries or geographic regions.


BOOKING TERMS


Guests that choose to book an Accommodation through the Website enter into a contract with the Owner of that Accommodation and agree to accept any terms, conditions, rules and restrictions associated with such Accommodation and the contract. Stephi Bookings is not a party to such agreements therefore; the Guest shall be responsible for performing the obligations of any such agreements. With the exception of its payment obligations, if any, Stephi Bookings disclaims all liability arising from or related to any such agreements.


The Owner, not Stephi Bookings, is solely responsible for rejecting any requested booking and making available any Accommodations reserved through the Website. The Owner may reject a booking within 24 hours from when the booking is made.


Bookings will become confirmed only after 24 hours when the Owner of the specific Accommodation has not refused a reservation and Stephi Bookings successfully collected the non-refundable down payment for the Accommodation.


BOOKING CONFIRMATION EMAIL


Once a booking is made, the Guest and the Owner will receive an email from Stephi Bookings summarizing nights, number of guests, the total amounts, including required non-refundable down payment, deposits and or applicable cleaning fees, owed and/or paid. Also stated will be check-in and checkout time, the Owners telephone number, and all other essential information for that specific Accommodation. Unless the owner within 24 hours from receiving this email rejects the reservation, this email will be considered as confirmation of the reservation and the guest’s proof of payment.

Occasionally, due errors, omissions, interruptions of service and/or delays beyond our control that may occur at any time, or e.g. delays with our, or third party, payment processing system, bookings may not be confirmed and an email confirmation is delayed or not sent at all. In such event that no confirmation email has been received by the Guest, it is the Guest’ responsibility to take action and contact Stephi Bookings to let Stephi Bookings know that no confirmation email has been received. The confirmation email is your proof of payment and you must always bring and show your booking confirmation email to the Owner at check-in.

 

RESERVATIONS AND PAYMENTS


With the exception of rental fees that must be paid to the Owner in cash upon check-in, payments must be made using our online payment engine, following the instructions on the Website. 

The amount of the down payment varies per accommodation.

After the down payment has been received, the reservation will be confirmed by e-mail to the guest and to the accommodation’s owner.


For bookings made more than 90 days before check-in the balance is to be paid in full 90 days prior to check-in or the booking will be automatically cancelled, without refund of the down payment, unless the balance for that specific Accommodation must be paid in cash to the Owner at check-in (read carefully the confirmation email).

 

For bookings made less than 90 days before check-in a down payment and the rate is to be paid in full to Stephi Bookings, unless the rate must be paid in cash to the Owner at check-in (read carefully the confirmation email).

 

All cash transactions are at the Owner’s and the Guest’s own risk. Stephi Bookings is not a party to any contract between the Owner and the Guest and Stephi Bookings assumes no liability for any payment transactions, either cash or via the payment platform offered on the Website, between an Owner and a Guest.

 

Notwithstanding the fact that Stephi Bookings is not a party to the agreement between the Guest and the Owner, Stephi Bookings may act as the Owner’s payment agent for the purpose of accepting payments from Guests. Stephi Bookings provides an online payment platform, giving the Guest the ability to make online payments via PayPal, credit card or other payment options. Stephi Bookings may change or withdraw such platform at any time in our sole discretion. Although Stephi Bookings may provide the technical platform to enable such payments, we are not responsible for the payment solutions themselves.

 

The non-refundable down payment or, depending on the specific Accommodation, the full amount for any confirmed bookings, must be paid in accordance with these Terms by one of the methods described on the Website – e.g. by PayPal or Credit Card. You hereby authorize the collection of such amounts by charging the Credit Card provided as part of requesting the booking, either directly by Stephi Bookings or indirectly, via a third party online payment processor or by one of the payment methods described on the Website.

In connection with your requested booking, you may be asked to provide customary billing information such as name, billing address and Credit Card information either to Stephi Bookings or its third party payment processor.


Stephi Bookings cannot control any fees that may be charged to a Guest by his or her bank related to Stephi Bookings’s collection of the Total Fees, and Stephi Bookings disclaims all liability in this regard. 

 

If you are directed to Stephi Bookings’s third party payment processor, you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the services. Stephi Bookings is not responsible for any decision taken by any provider to decline your payment, based on its risk assessment of you or that transaction. You shall not hold Stephi Bookings liable for any losses you suffer as a result of making an online payment. If you need customer support in relation to an online payment, you should contact the relevant provider - e.g. PayPal or your bank or Credit Card company.

 

Guests will also have to pay a damage deposit and a cleaning fee in advance, as specified further on www.stephibookings.net Under the condition that the stay has been damage-free, the damage deposit will be refunded. 

Confirmed reservations can be cancelled within 24 hours from the owners. In that case any down payment will be refunded and no fees will be applied.

 

RATES AND DISCOUNTS

 

Accommodation prices shown are in Euro per night. The rate of some Accommodations can be affected by the number of guests staying in the Accommodation, but Accommodations have a maximum capacity as shown on the Website and may not be booked or used for greater numbers without the Owners consent.

 

For longer stays special discounted rates can be applied. Please email Stephi Bookings for possible discounts.

Rates and discounts displayed on the Website will prevail at all times in relation to rates and/or discounts listed on other websites for the same Accommodation on the same dates.

 
MINIMUM STAY


The standard minimum stay may vary for specific Accommodations and/or during certain holiday seasons; e.g. during Christmas we might require 5 nights minimum stay. Check the property description for the minimum stay during holiday periods; bookings done for fewer days than stated can be cancelled.


UNAUTHORIZED PAYMENT METHODS


Guest must be aware of the possibility of fraudulent payment transactions. Ideally, we hope to be able to assist Guests in avoiding such fraudulent payment methods, but we assume no liability or responsibility to do so or to inform Guests of any such actual or suspected activity. Again, Stephi Bookings is not a party to any payment transaction between Owners and Guests and all payment transactions, either through the Website or cash, are at the Owner’s and the Guests own risk.

Stephi Bookings prohibits the Owners from requesting any Guest to mail cash, or utilise any instant-cash wire transfer service such as Western Union, GWK, or MoneyGram in payment for all or part of an Accommodation rental transaction. Any violation of this term or any other unacceptable payment methods that may be posted on the Website may result in the immediate removal of the non-conforming Advertisement from the Website without notice to the Owner.


CHECK-IN AND CHECK-OUT TIMES


Guests must always check their booking confirmation for information regarding check-in and check-out times for that specific accommodation. Special arrangements such as early check-in and late checkouts may be possible but must be negotiated with the Owner and not Stephi Bookings.

CHANGES TO CONFIRMED BOOKINGS


Please contact the Owner, not Stephi Bookings, if you wish to make changes to a confirmed booking, e.g. number of persons staying, arrival time, arrival date, etc. The Owners contact information can be found in the confirmation email. 

 

Note that the Owner reserves the right to refuse occupancy or evict any Guests if the conditions of the original booking confirmation are not observed and any changes are not discussed and accepted by the Owner. That means that e.g. if more guests than stated in the booking confirmation occupy the Accommodation the Owner may thrown the guests out without any refund.


CANCELLATIONS AND REFUNDS – WITHIN 24 HOURS


The Owner and Stephi Bookings may reject a booking within 24 hours (as determined by Stephi Bookings in its sole discretion) or the booking will be automatically confirmed. 

If a request for a booking is rejected within 24 hours by the Owner or Stephi Bookings, 

Stephi Bookings will - if any - cancel any pre-authorization to your credit card and/or refund any nominal amounts charged to your credit card in connection with that rejected Reservation within a commercially reasonable time.


CANCELLATIONS AND REFUNDS – CONFIRMED BOOKING


In the unlikely event that an Owner must cancel a confirmed booking, the Owner shall notify the Guest as soon as reasonably possible. The Guest shall also receive an email containing alternative dates and/or Accommodation. 

The Owner will negotiate with the Guest (Stephi Bookings does not mediate) about alternative dates.


Fees paid: If the Guest does not accept any alternative dates or Accommodation offered by the Owner and a confirmed booking must be cancelled by the Owner, the Owner shall refund the Guest all fees paid by the Guest, including deposits and e.g. cleaning fees.

Down Payment: In the event that an Owner cancelled a confirmed booking the Owner shall also refund the Guest for the down payment that the Guest paid to Stephi Bookings. Stephi Bookings does not refund any down payments.


If the Guest requests a booking from one of the alternative dates and/or Accommodations offered and the Owner associated with such alternative accommodation confirms the Guest’s requested booking, then the Guest agrees to the total fees relating to the confirmed booking for the alternative accommodation. No compensation will be offered or paid under any circumstances.


If an Owner cancelled a confirmed booking and the Guest, has not received an email or other communication from Stephi Bookings, please contact Stephi Bookings.


If a Guest cancelled a confirmed booking:


For cancellations made in writing (email confirmed by Stephi Bookings) up to 31 days prior to the scheduled check-in date: full refund of fees paid other than down payment;


For cancellations made in writing (email confirmed by Stephi Bookings) between 30 and 11 days prior to the scheduled check-in date: 50% refund of fees paid other than down payment. 

In the event that a Guest is required to pay the outstanding balance to the Owner in cash, a cancellation does not relieve that Guest from his obligation to pay the Owner 50% of the rate;


For cancellations made in writing within 10 days prior to the scheduled check-in date: no refund. 

In the event that a Guest is required to pay the outstanding balance to the Owner in cash, a cancellation does not relieve that Guest from his obligation to pay the Owner the rate in full;


For cancellations after scheduled check-in: no refund;

Down payments will not be refunded.


NO-SHOW POLICY


If a Guest does not cancel their confirmed booking prior to their scheduled check-in time and does not show up 10 hours after their scheduled check in time, it is considered a no-show and their booking is forfeited. 


A no-show does not and will never qualify for a refund, regardless whether or not the no-show is due to unforeseen events beyond their control (force majeure).


THE GUESTS OBLIGATIONS – DAMAGE TO ACCOMMODATIONS


Guests are responsible for the Accommodation and shall take care of the Accommodation during their stay. 


Guests shall behave in a decent and orderly fashion and respect the Accommodation and its neighbours. 

Guests must follow all rules set by the Terms and/or the Owner. 

The Owner reserves the right to evict any Guest not obeying these rules. 


Guests shall leave the Accommodation, including all utensils, fixtures, fittings and equipment on, in or about the Accommodation in a clean and tidy condition, always. 

Guests are responsible for their own acts and omissions and are also responsible for the acts and omissions of any individuals who they invite to, or otherwise provide access to, the Accommodation.

The Guest shall report any damage or breakage as soon as practicable possible during their stay. 


The Guest shall be liable for any breakages or damage caused to the Accommodation or any part thereof or any of the chattels therein that may occur during the Guest’s occupation of the Accommodation and all costs of repair and replacement thereof shall be payable from the Guests deposit at the end of their stay. 

The Guest agrees to accept responsibility for outstanding payments.


If a Guest loses the keys to an Accommodation or fails to return the keys at checkout, the costs for replacement may be set off against the deposit.

Criminal behaviour, including theft (taking home a souvenir such as a towel is also theft), and anti-social behaviour shall always be reported to the police.


DEPOSITS

Depending on a specific Accommodation, Guests are required to pay a deposit either to Stephi Bookings or pay a deposit in cash to the Owner at Check-in. The Owner shall send Stephi Bookings an email stating whether or not there is any damage within 24 hours after checkout. In the event that Stephi Bookings receives an email from the Owner that there is damage, Stephi Bookings will transfer any received deposit in full to the account of the Owner, arbitrary whether the damages are higher or lower than de deposit. The Owner, and not Stephi Bookings, shall assess and settle any damages with the Guest. The Owner shall set of any damage against the deposit. Stephi Bookings does not mediate.


SHORTCOMINGS OF THE ACCOMMODATION


Should the accommodation show any shortcomings, such as electricity or heating problems, the Guest shall notify the Owner, and not Stephi Bookings, as soon as practicably possible during their stay. The occasional ant or e.g. small rodent, such as a mouse, is not considered a shortcoming of any Accommodation and is never ground for a claim.


CLAIMS

Any claim a Guest may have regarding any shortcoming of an Accommodation must be brought directly against the Owner, and not Stephi Bookings. Claims must be brought up as soon as practicably possible during their stay, or at least 24 hours before check out. Claims brought up after checkout will not be processed. The Owner, and not Stephi Bookings, shall assess any claims a Guest may have. The Owner and never Stephi Bookings shall settle reimbursements granted by the Owner. Again, the occasional ant or e.g. small rodent, such as a mouse, is not considered a shortcoming of any Accommodation and is never ground for a claim.


LIMITED LIABILITY AND RESPONSABILITY


As stated before, Stephi Bookings (and/or any parent, subsidiary, affiliates, officers, directors en/or employees) is not responsible for user-contributed content. Owners are required to advertise their Accommodations truthfully, fairly and accurately, and Stephi Bookings reserves the right to remove Accommodations and/or advertisement from the Website solely by our own discretion or following any complaint from a Guest or another Owner or User.


Although we do our utmost best to prevent intentional misuse of the Website and the spreading of harmful programs via the Website, Stephi Bookings shall not be liable for any loss or damage caused by any intentional misuse of the Website or the distribution of viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website.


Stephi Bookings disclaims all liability and responsibility for any loss or damage (including personal injury) suffered or incurred by you or another party arising from using the Website and or the services offered. In no event will Stephi Bookings be liable for any lost profits, damages arising out of, based on, or resulting from the Website, the Terms, any breach of the Terms by us, you or a third party, use of the Website and/or the services offered through it or provided. These limitations and exclusions apply without regard to whether the damages arise from breach of contract, breach of warranty, strict liability, tort, negligence of any other cause of action to the maximum extent such exclusions and limitations are not prohibited by applicable law.


In all events our liability to you and any other third party in any circumstance arising out of or in connection with the Website is limited to the greater of the amount of fees you pay to us in the 12 months prior to the action giving rise to liability, or €100 in total for all claims.


If Stephi Bookings is in breach of the Terms, we will only be responsible for any losses you suffer as a result and to the extent that they are a foreseeable consequence of both of us at the time you use the Website. We shall not be liable for any indirect losses suffered by you which are a side effect of the main loss or damage and which are not reasonably foreseeable by both of us at the time you use our site.

Our liability shall not in any event include business losses (which includes without limitation loss or corruption of data, loss of profits or contracts, loss of revenue, loss of anticipated savings in expenditure, or business interruption) as a result of our breach of contract or negligence or otherwise.

This does not affect our liability for fraudulent misrepresentation or if something we do negligently causes death or personal injury, nor any other liability, which cannot be excluded or limited under applicable law.

You agree to indemnify and keep us indemnified from and against any and all claims, actions, proceedings, damages, losses, liabilities and expenses (including legal fees) suffered or incurred by us arising out of or in connection with your use of our online payment platform to make payments to Owners, in particular any claims from Advertisers, PayPal or other payment solution providers resulting from your actions or omissions.


REPEAT INFRINGER POLICY


In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, Stephi Bookings has adopted a policy of terminating, in appropriate circumstances and at Stephi Bookings’sole discretion, Owners or other Users who are deemed to be repeat infringers. Stephi Bookings may also at its sole discretion limit access to the Website and/or terminate the accounts of any Owners or Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.


INTERRUPTIONS IN OUR SERVICE


Whilst we take every care to maintain the continuity of the Website, the Internet is not always a stable medium, and errors, omissions, interruptions of service and delays may occur at any time. As a result, we do not accept any ongoing obligation or responsibility to operate the Website or any particular part of it.


LINKS FROM THE WEBSITE


Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


NO PARTNERSHIP OR AGENCY


Nothing in the Terms or in your use of the Website creates, or is intended to establish, any partnership, joint venture or agency between us.


LAW AND JURISDICTION


The Terms shall in all respects be governed by the laws of the country of the Netherlands and the competent court in Amsterdam will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site, although we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country. You agree to comply with all applicable laws, statutes and regulations concerning your use of the Website. Each and every booking carried out on, or as a result of use of, the Website is deemed to be completed within the Netherlands and therefore shall be governed by and interpreted in accordance with the law of the Netherlands.


RESOLUTION OF DISPUTES


As Stephi Bookings is never a party to any rental transaction between Guests and Owners, you agree not to involve, or attempt to involve, Stephi Bookings in any dispute or in the resolution of disputes that arise between you and another user, Guest or Owner as a result of the use of the Website or services provided.


If either you or we have a dispute, then each party shall first use a mediation procedure to resolve a dispute before commencing legal proceedings. The mediation procedure is:


  • ·         The party who wishes to resolve a dispute must give a notice of dispute to the other party. The notice of dispute must state that the dispute has arisen, and state the matters in dispute.
  • ·         When the notice of dispute has been given the parties will appoint a mediator and if they fail to agree, the mediator will be appointed by Stephi Bookings;
  • ·         The parties must co-operate with the mediator in an effort to resolve the dispute;
  • ·         The mediator may engage an appropriately qualified expert to give an opinion on technical matters. The cost will be a mediator's cost;
  • ·         If the dispute is settled, the parties must sign a copy of the terms of the settlement;
  • ·         If the dispute is not resolved within 10 Working Days after the mediator has been appointed, the mediation must cease;
  • ·         Each party must pay a half share of the costs of the mediator's fee and costs including travel, room hire, refreshments etc.
  • ·         The terms of settlement are binding on the parties and override the terms of the contract if there is any conflict.
  • ·         Either party may commence legal proceedings when mediation ceases.


EVENTS BEYOND OUR CONTROL


We will not be in breach of the Terms, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


INVALIDITY


If a provision of the Terms (or part of any provision) is found illegal, invalid or unenforceable, the enforceability of any other part of the Terms will not be affected.


VARIATIONS


We may revise the Terms at any time by amending this page or by publishing notices elsewhere on our site.


NOTICES

Any notices that you wish to send us should be emailed to amsterdam@stephibookings.com

Any notices that we may wish to draw to your attention to, will be displayed on The Website or through our newsletter communications.


CHANGES TO THE WEBSITE


We may change, suspend or discontinue any aspect of the Website, including the availability of any Website features, database, or content, where we have legal, commercial or technical reasons to do so. We may also impose limits on certain features or services or restrict your access to parts or the entire Website without notice or liability for similar reasons.


VERSION

This version of the Terms became effective on 22 February 2014. We reserve the right, in our sole discretion, to amend the Terms, in whole or in part, at any time, with or without your consent. Notification of any amendment will be posted on the Website and will be effective immediately.


PRIVACY


Stephi Bookings collects personal information about you through your use of the Website, including:


  1. Registration details.
  2. Information relating to your use of the Website and the content you access.


You agree that Stephi Bookings may use this personal information to assist us to provide the services to you, for internal research purposes, to verify your identity, for promoting and marketing and for any other use that you authorize.

We release account and other personal information only when we believe release is appropriate for legal compliance and law enforcement.