Q1: Can I pay the damage deposit in advance by credit card?
A1: No, we need the damage deposit in cash upon arrival.
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Q2: Can we get two or more sets of keys?
A2: There’s always two sets of keys available, in larger apartments we will provide more sets of keys.
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Q3: How do I find the address of the accommodation?
A3: For privacy reasons we don’t provide the exact address until after the booking. The address will be provided in the confirmation we send you directly after you have booked. To find out in which area the accommodation is located, check the map you see next to the description of the accommodation.
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Q4: Is there a discount for last minute bookings?
A4: Last minute discounts are possible, but not during holidays or high season. Contact us for the possibilities.
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Q5: Can we check in early or check out late?
A5: Call the owner to request for an early check-in or late check-out. His number is provided in your booking confirmation.
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Q6: Can we leave our bags at the accommodation when we have to wait for check in or when we check out?
A6: Call the owner for this request. His number is provided in your booking confirmation. You can also use the Lockers at the Central Station if there is no possibility to leave your luggage at the accommodation.
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Q7: Where can i park my car?
A7: Please visit this website for up to date information about parking in Amsterdam.
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Q8: Do you allow pets in the accommodation?
A8: Since the owner decided whether or not pets are allowed, this depends on the accommodation. You can find this information in the description of the accommodation, under ‘others’.
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Q9: Is smoking allowed?
A9: See the description of the accommodation.
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Q10: Can you provide for a baby cot?
A10: In some of the accommodations baby cots are already available (see the description of the accommodation). Upon request we can however arrange for a baby cot in all the accommodations.
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Q11: Is there an elevator? Do we have to climb many stairs?
A11: If the accommodation has an elevator, this is mentioned in the description. Not many accommodations do, however. Most of our accommodations are located in the historical city centre, so the buildings are old and high. This means there’s usually some steep stairs to climb.
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Q12: Is the accommodation accessible for disabled people?
A12: As mentioned above, most of the accommodations have stairs. We do have some accommodations with easier access, but none that are especially equipped for disabled people.
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Q13. I have booked an accommodation but have not received the booking confirmation by email
A13. Please look in the junk-folder or spam-folder of your email program. If you still can't find the email please send an email to reservations@stephibookings.net and we will resend you the confirmation
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Q14.How can i contact Stephi Bookings?
A14. Please click on this link to view our contact information
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Q15. I can't find an accommodation within my budget, can you help me?

A15. Yes! Please send an email to reservations@stephibookings.net with the following information:

 

  • Arrival date
  • Departure date
  • Number of persons
  • Your budget
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Q16.Can you send me an invoice?
A16. We can sent you an invoice for the downpayment.
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Q17. Is there a cleaning fee?
A17. Most of the accommodation require a cleaning fee , the amount is to be found in the description of the accommodation. Cleaning will be done when you check-out . No daily cleaning is included in the price.
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